AUSTRALIA
1) What kind of driver’s licence do I need to drive a Motorhome?
2) Can the other passengers drive the Motorhome?
3) Is it difficult to drive a Motorhome?
4) What is supplied with the vehicle?
5) Do all Camp and Surf Motorhomes accommodatechild-restraint equipment?
6) How long should the battery system be expected to last?
7) What are theroad restriction(s)?
8) Where can we camp at night?
9) What is the Average Cost of Fuel?
10) Can I pick-up a Motorhome in one city and drop it off in another?
11) Can I pick-up the Motorhome on the day of my arrival in Australia?
12) What time can I pick up and drop off my Motorhome?
13) What do I have to do on arrival?
14) What happens if I make a change to my booking?
15) Do you have Vehicle Assistance while I am on the road?
16) What is included in my protection package?
17) How do I know if my credit card details are safe once I have entered them to secure my reservation?
18) How do I have to go to the rental Location?
19) What is the minimum rental duration?
1) What kind of driver’s licence do I need to drive a Motorhome?
A valid, current driver's licence must be produced for everyone intending to drive our rental vehicles. State, overseas or international licences are acceptable. However, the licence must be in English.
2) Can the other passengers drive the Motorhome?
Yes, but these passengers must also have a valid, current driver’s licence and they must receive authorization from the pick-up branch on the day of departure.
3) Is it difficult to drive a Motorhome?
Driving a Motorhome isn’t particularly difficult. It’s just a matter of getting used to the height and length of the vehicle. A Motorhome is on average 4 to 6 meters (20-28 ft) long, which means you must take the corners wider than usual. You will need to pay attention tosigns indicating the height limits in a tunnel, under bridges or at parking entrances. Furthermore, it’s important to get one of your passengers to guide you through all reverse manoeuvres. Do not depend only on driving mirrors when backing up!
4) What is supplied with the vehicle?
Each vehicle is supplied with complimentary living equipment such as bedding, cooking equipment, eating utensils, bath and tea towels.
5) Do all Camp and Surf Motorhomes accommodatechild-restraint equipment?
Note that not all Motorhome accommodate child-restraint equipment. Make sure that if you need such accommodation, the Motorhome you are renting has it (Check on the Motorhome specifications). Child seats, depending on the child’s age, are commonly for children 3 years old or less. Reversible child seats or capsules (booster seats) are used so that an infant can be accommodated when required. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side-facing seats. Refer to vehicle specifications on the web side.
6) How long should the battery system be expected to last?
Most of our vehicles have a dual-battery system. This means the engine battery is separate from the battery system used for internal appliances such as the fridge, lights and water pump.
The appliance battery system should last approximately 12 hours when fully charged. The batteries will only recharge when you drive the vehicle. Since the engine battery is separate, if you flatten one of the rear batteries, you will still be able to start the engine and drive.
Most of our vehicles can plug into electricity facilities at caravan parks.When you plug into electricity at a caravan park, all equipment will automatically runoff 240V electricity rather than the batteries. You can then use appliances such as the television, microwave and rear air-conditioning which only run off 240V electricity.
7) What are theroad restriction(s)?
2WD Motorhomes can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads to recognised campgrounds. 4WD vehicles can also be driven on recognised unsealed roads. For some roads you will need to have written permission from the pick-up branch to drive on them. Do not hesitate to contact us for further information. The rental company reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
8) Where can we camp at night?
Caravan Parks
We strongly recommend you stay in a caravan (RV) park. Australia has an extensive network of caravan parks in all major tourist centres and most towns. Caravan parks offer excellent recreational opportunities plus essential shower and toilet facilities. Powered sites providespace for Motorhomes that enable visitors to connect their vehicles to electricity. There is usually no need to book ahead, even in peak periods. The approximate cost is AU$25-30 per night. National Parks
Most national parks have areas set aside for camping. There are often showers, toilets, barbecues and picnic areas. National parks are also beautiful and peaceful locations to stay overnight. However, national parks do not usually offer powered sites. Roadside Camping
Council laws prohibit camping on the side of the road near towns and cities. However, outside towns and in country areas it is generally permitted. 9) What is the Average Cost of Fuel?
Petrol (Gasoline) in Australia comes in unleaded and leaded grades, and is sold by the litre. Petrol and diesel fuel costs between $1.15 AUD and $1.60 AUD per litre and can be higher, particularly in country and remote outback areas.
Below is a fuel watch website for Australia.
10) Can I pick-up a Motorhome in one city and drop it off in another?
One-way rentals are available between all branches with a minimum rental period. The exception is one-way rentals into or out of Tasmania.
11) Can I pick-up the Motorhome on the day of my arrival in Australia?
Yes, if you arrive before 4:00pm when the office closes.
Branches are open daily from 8:00am to 4:30pm, closed Christmas Day, New Year’s Day and Good Friday. Vehicles must be returned by 4:00pm.
13) What do I have to do on arrival?
When you arrive at the branch, you will be greeted by our reception team.
A Customer Service Agent will look after you from this point. They will give you a full demonstration of your Motorhome and complete the paperwork with you. This process will take about one hour to complete. 14) What happens if I make a change to my booking?
Flex rate allows us to offer flexible pricing, which gives youthe opportunity to secure the best possible rental rate. Flex rates are based on a very simple system of supply and demand. This means that the earlier you book the cheaper the rate!
The following situations are classified as booking alterations:
Change of date for vehicle pick-up or drop-off
Change of location for vehicle pick up or drop off
Change of vehicle category
Name change
If you wish to make any changes to your booking, the booking will be calculated by using either your original flex rate or the rate that’s valid at the time of your booking change, depending on whichever rate is higher.
Yes. If there is a problem with the vehicle, please call within 24 hours to give us the opportunity and we will help to solve the issue.
16) What is included in my protection package?
We provide you insurance through our ‘VIP Protection Package.’ This all-inclusive formula minimises your liability when travelling in our hired vehicles. If you do not take the VIP Protection Package, you run the risk of being responsible forcosts associated with damage to, or theft of, the vehicle. This applies even if the damage was not your fault!
VIP Protection gives you peace of mind in such circumstances, as you will only be liable for a limited amount unless you breach the terms and conditions of the rental contract.
17) How do I know if my credit card details are safe once I have entered them to secure my reservation?
Our website uses Secure Sockets Layer (SSL) technology to protect your personal details. SSL is a secure system which encodes your personal information (such as your name, address and credit card number). Because your details are encrypted with this technology, you can be reassured that doing business with us over the internet is even more secure than reserving over the phone.
18) How do I have to go to the rental Location?
Vehicles must be collected from and returned to our branches (not airports). Transfers to and from rental deports and are not included in the rental price. It is the renter’s responsibility to get to and from the branch.
Minimum rental period is 5 days with the exception of one-way hires. Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned with business hours. Minimum rental periods are subject to change during peak periods. 
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